Terms and Conditions

1. Service Agreement

By scheduling a cleaning service with us, you confirm that the information you provide is accurate and that you authorize our team to access the property at the scheduled time to perform the requested services.

2. Booking & Scheduling

Appointments must be booked in advance through our website, phone, or other approved channels. We strive to arrive on time; however, delays may occur due to traffic, weather, or unforeseen circumstances.

3. Pricing & Payment

All service prices are based on the type of cleaning, property size, and service duration. Payment must be completed through the available payment methods before or immediately after the service unless otherwise agreed.

4. Cancellation & Rescheduling

Clients may cancel or reschedule appointments with prior notice. Late cancellations or missed appointments may incur a cancellation fee.

5. Client Responsibilities

Clients are responsible for providing access to the property and ensuring a safe working environment. Any fragile, valuable, or sensitive items should be stored safely before the cleaning service begins.

6. Service Limitations

Our cleaners will perform the agreed cleaning tasks, but we do not guarantee the removal of permanent stains, mold damage, or conditions that require specialized restoration services.

7. Damages & Liability

While we take great care during cleaning, accidental damage may occasionally occur. Any damage claims must be reported within 24 hours after the service.

8. Health & Safety

Our team uses safe and eco-friendly cleaning products whenever possible. Clients should inform us in advance of any allergies, sensitivities, or specific product requirements.

9. Privacy Policy

We respect your privacy and ensure that any personal information shared with us is used only for service-related purposes and will not be shared with third parties without consent.

10. Changes to Terms

We reserve the right to update or modify these terms and conditions at any time. Continued use of our services indicates acceptance of any updated terms.